Refund policy
Return & Refund Policy (14 Days)
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- be in the same condition that you received it
- be unworn or unused
- have tags attached
- be in its original packaging
- include a receipt or proof of purchase
Important Deadlines
- Returns must be shipped within 14 days after receiving the return address
- Otherwise, the return will no longer be valid
Return Shipping Costs
Please note: Customers are responsible for return shipping costs.
Start a Return
To start a return, please contact us at:
obsidian-studio@outlook.com
Non-Returnable Items
Returns are not accepted for:
- Final Sale items (discounted items)
- Gift cards
Damages & Issues
Please inspect your order upon arrival.
Contact us immediately if:
- the item is defective
- the item is damaged
- you received the wrong item
We will review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- perishable goods (such as food, flowers, or plants)
- custom or personalized products
- personal care products (such as cosmetics)
Additionally, we do not accept returns for:
- hazardous materials
- flammable liquids
- gases
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Conditions
Items must:
- be in the same condition as received
- be unworn or unused
- have tags attached
- be in the original packaging
- include proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or not.
If Approved
- Your refund will be automatically processed to your original payment method
- within 10 business days
Please note that it may take additional time for your bank or credit card provider to process the refund.
Haven’t Received Your Refund Yet?
If more than 15 business days have passed since your refund was approved, please contact us at:
obsidian-studio@outlook.com